Frequenty Asked Questions (FAQs)

RETURNS

How do I return an item?

Will I get a refund if I dont get a replacement/exchange as requested?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?

When are returns not possible?

CUSTOMER SERVICE

How do I contact the Bigolu Customer Support Team?

How long will it take Customer Service to respond to my email?

SHIPPING AND DELIVERY

When will my order be processed?

How will my order be shipped?

When can I expect to receive my order?

SECURITY

Is it safe to shop on-line at Bigolu.com?