Frequenty Asked Questions (FAQs)

SHIPPING AND DELIVERY

When will my order be processed?

How will my order be shipped?

When can I expect to receive my order?

RETURNS

How do I return an item?

Will I get a refund if I dont get a replacement/exchange as requested?

Will shipping be covered for my returns?

What if the item(s) I received are defective/incorrect/damaged?

How long is the returns process?

When will I receive my refund?

When are returns not possible?

SECURITY

Is it safe to shop on-line at Bigolu.com?

CUSTOMER SERVICE

How do I contact the Bigolu Customer Support Team?

How long will it take Customer Service to respond to my email?

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